Shipping + Returns

SHIPPING

All orders are shipped via UPS Monday - Friday, excluding holidays. Express orders including 2nd Day and Overnight placed Monday - Friday after 2 PM Eastern Time will be processed following business day. Express orders placed Saturday - Sunday will be processed Monday. Ground orders are processed within 2 business days.

Once your credit card is authorized, you will receive a confirmation email. Please note orders are not shipped with signature required unless the customer selects this shipping method at checkout. If signature required option is not selected, the customer should designate a reliable address for package delivery. Maison Mayle is not responsible for any lost or stolen packages shipped without signature required that note delivery confirmation to the correct shipping address. Maison Mayle is not responsible in the event of any delays in shipping or delivery due to force of nature or other uncontrollable events.


ESTIMATED DELIVERY TIME

UPS Ground Shipping (within the US): 3-6 business days
UPS: 2ND Day Air: 2 business days
UPS Standard Overnight Delivery (within the US): 1 business day
International Express Shipping: 3-7 business days

SHIPPING RESTRICTIONS

Please note we do not ship to PO boxes.

INTERNATIONAL ORDERS

We offer global shipping to through our shipping partner, DHL.
The customer is responsible for all customs and duties.

 

RETURNS

If you are not completely satisfied with your purchase, we will issue a refund. We will only accept returns on merchandise that is unworn, unwashed and accompanied by all original packaging and which is returned in a timely basis as required below. 

Please note: all sale merchandise is for exchange or store credit only.

To request a return please email info@maisonmayle.com within 5 days of receiving your purchase. You will be contacted by customer service within 36 hours, Monday - Friday, 9AM - 6PM EST. (Holidays excluded) All return requests must receive email approval before our shop can process a return.

Customers are required to ship merchandise back to Maison Mayle for a refund.
Please note:
You must use UPS, DHL or FEDEX
USPS does not deliver to our our store.

Returns should be addressed to:
Maison Mayle
33 Great Jones St
New York, NY 10012

In the event the package is lost, we require the tracking number to locate
and process the return. Please keep tracking number on record until the refund
confirmation email is received. 

RETURNS IN STORE

For your convenience, we now accept returns for online orders at our 33 Great Jones store. You must bring both the merchandise and order number in order for us to process.